Welcome to the Refund and Return Policy page of Rychae Deals. We greatly value your satisfaction and are committed to providing you with high-quality products and exceptional customer service. Our goal is to ensure that your shopping experience, whether purchasing our premium wallpapers such as the 30.75 sq. ft. Frosted Linen Coral Way Vinyl Peel and Stick Wallpaper Roll by GALEY ALIX, the 45 sq. ft. Menagerie Peel and Stick Wallpaper by RIFLE PAPER CO., or the Fox & Hare Spray and Stick Wallpaper by Magnolia Home by Joanna Gaines, is positive and worry-free.

This comprehensive policy explains our procedures for returns, refunds, exchanges, and related processes. Please read this carefully to understand your rights and our commitments.

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1. General Principles

• We accept returns and process refunds only for eligible products as outlined below.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.
• Refunds are processed after we receive and inspect the returned item.
• Items that are damaged, used, or altered may not qualify for a refund or may be subject to deductions.
• Return requests must be initiated within 30 days from the date of delivery.

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2. Eligible Items for Return

We accept returns for the following reasons:

• Damaged or Defective Items: If your wallpaper or product arrives damaged, defective, or with missing parts.
• Incorrect Items: If you received the wrong product or an item different from what was ordered.
• Unopened and Unused Items: If you change your mind, but the item must be unopened, unused, and in original packaging.

Please note that custom or personalized orders are generally not eligible for return unless they arrive damaged or defective.

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3. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Our Support Team: Email us at support@rychaeldeals.store or call +1 623 200 7796 within 30 days of delivery to request a return authorization.
2. Provide Details: Include your order number, reason for return, and supporting photographs if applicable.
3. Receive Return Instructions: Once your request is approved, we will send you detailed instructions on how to return the item, including the return address and any specific packaging requirements.

Note: Returns without prior approval or proper documentation may be refused or delayed.

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4. Return Shipping and Costs

• Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged, or defective product).
• Prepaid Labels: In cases of errors on our part, we will provide a prepaid return shipping label.
• Packaging: Please package the item securely to prevent damage during transit. Original packaging is preferred.

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5. Inspection and Processing of Returned Items

Once we receive your returned item:

• Our team will inspect it within 3-5 business days.
• If the item meets the eligibility criteria (unused, undamaged, in original packaging), we will process your refund or exchange.
• If the item does not meet the criteria, we will notify you and may return the item to you at your expense.

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6. Refunds

Refunds will be issued to the original payment method used during purchase. The processing time for refunds depends on your bank or credit card provider but typically takes:

• 5-7 business days after approval for credit card and online payment refunds.
• For other methods, please allow additional time as per your provider’s processing times.

Note: Shipping costs paid at checkout are generally non-refundable unless the return is due to our error.

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7. Exchanges

If you wish to exchange an item for a different product or size:

• Contact us within 30 days of receipt.
• Follow the return instructions above.
• Specify the new product or variation you want.
• Once the original item is received and inspected, we will ship the replacement at no additional cost if the exchange is due to our error.

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8. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products unless damaged or defective.
• Items damaged due to misuse or mishandling.
• Opened or used wallpaper or wall coverings.
• Gift cards or downloadable content.

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9. Damaged or Defective Items

If your product arrives damaged or defective, please:

• Take clear photographs of the damage or defect.
• Contact support@rychaeldeals.store or call +1 623 200 7796 within 48 hours of receipt.
• Provide your order number and supporting images.

We will review and, if verified, offer a replacement, repair, or full refund, including coverage of return shipping costs if applicable.

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10. International Returns and Refunds

For international orders, the return process may involve additional customs and shipping charges. Customers are responsible for all return shipping costs and import duties unless the return is due to our error.

Please contact us prior to returning international shipments for specific instructions.

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11. Changes to This Policy

Rychae Deals reserves the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about your rights and our procedures.

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12. Contact Us

If you have questions, need assistance with a return or refund, or wish to initiate a claim, our dedicated customer support team is here to help. Reach us via:

• Email: support@rychaeldeals.store
• Phone: +1 623 200 7796
• Address: 201 South Greenfield Rd Lot 221, Mesa AZ 85206

Your satisfaction is our priority, and we are committed to resolving issues promptly and fairly.